Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservice@ellethgifts.co.uk or on our "Contact Us" page.

All orders are expected to be processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 

Please note, this is our processing time and is in addition to the shipping time.


We offer first class & second class Royal Mail delivery within the U.K.
We do not currently offer international shipping.

Processing + Shipping time expectations are as follows:

Royal Mail 1st Class delivery (Processing + delivery = 2-4 working days)
Royal Mail 2nd Class delivery (Processing + delivery = 3-6 working days)
 

We're always eager to answer any questions or help in any way with your order or after care.

You can contact us via our contact us page link on the homepage, by email at customerservice@ellethgifts.co.uk or the chat icon in the bottom right corner of the pages. 

We understand that your customisation needs will vary for every product and we're here to help with any special requests.

On each product page, you will be given a space for the personalisation however, we will do our best to make any bespoke requests if you contact us directly. 

Unfortunately, we do not currently international shipping.

This is something that we're hoping to have available in the very near future so please keep checking back!